IKYA Exchange Policy 

Because sometimes it looks perfect online…
and sometimes it just doesn’t feel like you. And that’s completely okay 💛

At IKYA, we offer EXCHANGE ONLY.
No refunds. No store credit.
Just a chance to pick something you truly love 

How The Exchange Works

If you'd like to exchange your piece:

1. 1. 1. 1. 1. 1. 1. WhatsApp us your Order Number

                  2. Send clear images of the product

                  3. Share pictures of the packaging, tags & invoice

Once approved:

• We schedule a pickup
• The piece goes through our quality check
• After it passes QC, we ship your new selection

Simple. Transparent. Stress-free 💛

The ₹130 Exchange Fee — Here’s the Breakdown

We charge a flat ₹130 for every approved exchange.

• ₹65 – Reverse pickup from your address
• ₹65 – Shipping the exchanged product back to you

This also covers careful inspection, restocking, repacking, and the handling process that ensures your replacement piece reaches you perfectly.

Exchange Window

You have 5 days from delivery to raise an exchange request.

To qualify:

• Item must be unused & unworn
• Tags must be attached
• Original packaging & invoice must be included
• Product must pass our quality inspection

We’re particular about quality — because you deserve the best.

Received a Damaged or Incorrect Product?

We’ll absolutely take care of it — but please note:

A clear, uncut unboxing video from start to finish is mandatory for any damaged or incorrect product claim.

No edits. No pauses. No cuts.

This helps us verify and resolve your concern quickly.
Without this video, we won’t be able to process the request.

Not Eligible for Exchange If:

• Product shows signs of use
• Tags are removed
• Packaging or invoice is missing
• Request is raised after 5 days
• Item fails quality check
• No uncut unboxing video (for damage claims)

Choosing Your New Piece

• Exchanges are subject to stock availability
• You can select the same product or any other item
• If the new product is higher in value, the price difference must be paid

If your selected item is unavailable, the exchange request cannot be processed.

🚫 Order Cancellation

We begin processing orders shortly after they are placed.
Once an order has been packed and dispatched, it cannot be cancelled.

Exchange Delivery Timeline

After the returned product clears quality inspection, your new piece will be delivered within 5–10 working days, depending on your location.

Need help?
Just WhatsApp us — we’re always happy to assist 

At IKYA, we don’t believe in refunds.
We believe in finding the right piece 💛